An Economic Downturn … will the Real Leaders Stand Up Please?

Written by Dr John Viljoen, Associate Consultant
Those of us who have worked through tough economic times before know that some leaders simply won’t cope, while others will find the recession is pivotal in building a successful career.
What separates the stars from the failures?
Leadership in a growing business is arguably easier than leadership during a downturn.  [...]

Happiness and Courage

I want to tell you about my local barista. She is in her early to mid twenties, owns and manages a coffee, tea and chocolate business and cafe with a staff that varies between 2 and 4. She also has a toddler who is 2½.
She is the only one on staff who can make coffee. [...]

Customer Service a Strategic Advantage

You only have to google customer service to see how severely the level of customer service has dropped in the past 5 years. Site after site are detailing episodes of the falling levels of customer appreciation, never mind customer service.

Remember Those who Hold the Ropes Steady

Indra wishes you  a healthy and happy season, full of joy and abundance.
We will be on a short break until early January, but will be back in 2009 with our regular posts and reminders.
Today’s reminder is to remember every one this Xmas who contributes to your success. Those people who hold your ropes steady as [...]