Listen to the Data, not the Sales Pitch – the Case for Multi-Metric Staff Surveys

Written by Dr John Viljoen,  Associate Consultant

Visiting a client recently to discuss information needs from their next staff survey, I was asked the question “What do you think are the most important metrics we should be seeking from our staff survey?“
I think this is the wrong question.  The most important metrics are the ones the [...]

Performance Focused Organisations: Organisational Paradoxes

There are many paradoxes in organisations – elements which are actually under tension, yet to be successful, an organisation must provide both elements. I will call them Organisational Paradoxes.
For example, the need for strong personal reputation and career growth vs the requirement for strong individual contribution to the business / organisation goals and growth aspirations. [...]

Spontaneous Recognition

A post by our Client Manager, Di Franklin.

Reward and retention is a very hot area at the moment. There are real skills shortages and it is essential that organisations move strongly to retain good, solid performers as well as their high performers. Much of this is handled in a planned manner, and maybe even managed [...]

The Power of Sorry

Here in Australia the word sorry has a strong meaning. It will be part of our history. In a nutshell, as part of the reconciliation process with our original inhabitants, our previous government refused to say sorry for decades. More recently, a new government has redressed this, and now our aboriginal inhabitants and our non-aboriginal [...]

Management Skills for Performance: The Big Picture

Strategic Skills for Managers
Managers are often told to see the big picture; maintain a big picture view; see the big picture first;operate from the big picture. But what exactly does that mean?
If you struggle with this concept (I find that it is rarely explained), here are six steps you can take to operate within the [...]

Management Skills for Performance: Attracting and Keeping the Right People

Select the Right Person First Time, and then Embark on a Continuous Journey of Good Management and Continual Learning

Performance Focused Organistions understand that hiring the best person for a position is the crucial first step when implementing a strong performance culture within the organisation.
At Indra Process and Performance Consulting we can assist with your staff [...]