March 26, 2012 2 Comments
If you read this blog often, you will know that I truly believe that most problems in a workplace are the result of poor communication and deficient communication practices. I am keen today to discuss how overly passive people can cause difficulties in a workplace – sometimes more difficulties than a person who is openly but overly forthright about their opinions and actions.
What we aim for in mature communication is a balance between Assertiveness (taking care of our own requirements) and Helpfulness (helping others with what they require), and also a balance between Frankness (able to vocalise our own needs and not avoiding communication) and Diplomatic (taking the other person’s feelings into account). Read more of this post