Critical Non Assertiveness – how it manifests in the workplace

If you read this blog often, you will know that I truly believe that most problems in a workplace are the result of poor communication and deficient communication practices.  I am keen today to discuss how overly passive people can cause difficulties in a workplace – sometimes more difficulties than a person who is openly but overly forthright about their opinions and actions.

What we aim for in mature communication is a balance between Assertiveness (taking care of our own requirements) and Helpfulness (helping others with what they require), and also a balance between Frankness (able to vocalise our own needs and not avoiding communication) and Diplomatic (taking the other person’s feelings into account).

“No” is Enough

The challenge of communicating well in the workplace is complex and multi-faceted. One of the classic challenges is when to say more without it being too much, and when to say less without seeming heartless, terse or brusque.

How to Say “No” and Keep Yourself AND the Other Person Motivated

It is always inspiring to receive feedback on what has made a difference to people and for people in their working lives. I met with a client recently, now a good friend, and she spoke to me about one piece of advice that I shared with her that has positively changed her confidence in the workplace (and beyond).

It was this: When you need to say “No”, saying “No” is enough. Offering or making excuses is not necessary.

In nearly all cases, the reason behind our refusal is not of concern