Conversation as a Core Strategic Process

The most widespread and pervasive development and learning no longer occurs in workshops, classrooms, conference rooms or boardrooms. It occurs over coffee, around the water cooler, in the corridors and the team’s kitchen. It is in emails, skype sessions, phone calls, instant messages, intranet-based groups and any internal social media applications. Every conversation is an opportunity to delve deeper, be more innovative, reinforce values, explain strategic priorities, support, inspire, ask questions, provide information and advice, share history, and (most of all) listen. Inquire about issues, approaches, opinions, experiences, obstacles. Spark a new insight, investigate a new perspective, explore an alternative path, suggest other sources of information. Offer feedback, seek feedback, ask advice. Make the person feel valued.