The Power of Sorry

Here in Australia the word sorry has a strong meaning. It will be part of our history. In a nutshell, as part of the reconciliation process with our original inhabitants, our previous government refused to say sorry for decades. More recently, a new government has redressed this, and now our aboriginal inhabitants and our non-aboriginal inhabitants can move forward.

I am similarly noticing a real reluctance in organisations to say sorry. Sorry for messing up. Sorry our processes did not produce an outcome that meets your expectations. For providing faulty goods.